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Security​ Center

Security is a top priority. Always.

The confidentiality and protection of your information is one of our most fundamental responsibilities and your trust is one of our most important assets. 

We will never request your pin or password by phone, text or email.

If you believe that you are a victim of identity theft or fraud involving one of your Middlesex accounts, call our local customer information center at 1-877-463-6287 inside the U.S. or Canada.  Outside the U.S., please call 1-508-599-5999.

See our Consumer Privacy Notice for further pertinent information.


In the spirit of the "Pass it on..." program from the Federal Trade Commission, check out some great advice at consumer.ftc.govbecause, "sharing what you know can help protect someone who you know". 

The following tips are also provided to help you understand and safeguard yourself against identity theft.

Tips to protect your computer.

  • Only download programs from known, reliable sources.
  • Make sure your operating system, software, browser versions and plug-ins are current.
  • Install a personal firewall, like IBM Trusteer Rapport, on your computer and keep anti-virus software installed and updated.
  • Use public computers with caution. Online banking, downloads, and other private activities should be conducted, when possible, on a private computer.
  • Protect your devices with password security to prevent unauthorized users from remotely accessing your devices or home network.

Tips to help you protect your identity.

  • Don’t share personal information online, such as your address, phone numbers, SSN, birth date, or birth place.
  • Store sensitive personal and financial documents in a secure location, and shred them prior to disposal.
  • Never carry around your Social Security card or share your number unless absolutely necessary.
  • Never carry unnecessary credit cards and cancel credit cards you don't use.
  • Promptly retrieve your mail or arrange a hold with USPS if you are unavailable for several days.
  • Opt out of prescreened credit and insurance offers by calling 1-888-567-8688 or go to
  • Delete all personal information on electronic devices prior to disposal. 

Tips to help secure your mobile communications.

  • Use a phone lock function to protect your app or browser based accounts.
  • Delete text message alerts that you set up on your financial accounts after you receive them.
  • Never text personal information such as account numbers, Social Security numbers, passwords, etc.
  • Change your mobile number if you lose or replace your mobile device and service.
  • Always log off apps when you are finished using them.
  • Never store personal information on your mobile device.
  • Upgrade to the latest mobile operating system to be sure you have the latest security protection in place.
  • Only download apps from reputable sources, such as the store built into your device.

Password tips.

  • Never use your Social Security number as a username or password.
  • Change your password frequently, using a combination of upper and lowercase letters, numbers, and special characters when allowed.
  • Never use the same password on multiple sites.
  • Don’t write down or share your password with anyone.

Some indicators of fraud you should be aware of.

  • New accounts or credit cards you didn’t apply for.
  • Debits on your account you can’t explain.
  • Inaccurate information on your credit reports.  To request a free annual copy of your credit report, go to
  • Missing bills or other mail, indicating your account information may have been stolen.
  • Receiving calls or letters from debt collectors for things you didn’t buy.

​Signs of possible email fraud.

  • Requests for specific personal information.
  • Urgency – often threatening to close your account.
  • Money reward offers in exchange for personal information through a survey or other method.
  • Typos and poor grammar.


Forward emails that appear to be from Middlesex, but you suspect as fraudulent to:

Tips to spot and safeguard against ATM Skimming

Criminals who use ATM skimming devices know their days are numbered with the introduction of EMV / Pin and Chip technology.  As a result, the instances of ATM skimming, the act of reading a customer's mag strip and capturing the pin number as they enter their code into an ATM, have skyrocketed.  EMV / Pin and Chip technology is planned to go into effect in October 2015; however, latest trends suggest not all merchants or banks will be ready until sometime in 2016. This means until all banks and merchants implement this technology, we'll still have the risk of having to swipe our cards.

What can someone do to protect themselves?

  • Always check for a skimming device on an ATM machine. Scammers are known for placing the device directly over the swipe reader, or drill a small hole in the machine and hide it inside. Do not use the ATM if you suspect it has been tampered with and notify the bank right away.
  • Remember to cover the PIN pad with one hand while typing in the PIN with the other. Any camera trying to capture the information will not be able to see the action on the PIN pad.
  • Regularly check your account activity. Specifically, look for any unauthorized transactions and report them right away.
  • Set up notification alerts through online banking to text or email when a transaction has occurred.