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Holiday Branch and Customer Information Center Hours

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In celebration of the holiday, our branches and Customer Information Center will close at 3 P.M. on Wednesday, November 22.  We will also be closed for the Thanksgiving Day holiday on November 23.  The bank will be open normal business hours on Friday, November 24.  Click here for additional information.

From all of us at Middlesex Savings Bank, we wish you a very Happy Thanksgiving.

Home  /  Personal  /  help and support  /  new online banking customers

Middlesex NEW online and mobile banking is here.

   
 

Important Information for logging into the new service for the first time.

  • Logging in to the new service will require a 6 digit secure access code. The new service will provide options for receiving the code.  Once you select your option and receive your code, input it into the new service.
  • The new service will ask you if you would like to register your device. If you do so, you will no longer receive an access code on that device for each future log in.  If you would like to continue to take advantage of the access code security feature with every log in, click "do not register".
  • The service will also ask you to create a new password.  Requirements have changed.  Please follow the instructions on the page. Once your password is accepted, you will be ready to use the new service.

 

What you need to know

  • Transfers created on or after June 13th to occur after June 20th will not be processed and must be recreated on the new system after June 21st.
  • Alerts set up in the current online banking service were not converted to the new service.  The new Online Banking Service has a broad selection of new alerts and notification options available.
  • Mobile banking customers need to download a new Middlesex Mobile App starting June 21st from the App Store for iPhones or iPads, or the Google Play Store for Android devices. Click here for details.
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Helpful tips

​Got a question regarding the new online banking service?

 

 

Check out the helpful Retail Online Banking User Guide

Just click on the cover image to open the electronic user guide.

​​Watch the pre-conversion video.


Just click on the image to watch the video.

Click here for a transcript of the video.

 

 

For additional information, contact our Customer Information Center at 1-877-463-6287 from Monday-Friday (7:00a.m. to 9:00p.m.) or Saturday (8:30a.m to 3:00p.m.), or visit your local Middlesex branch