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Holiday Branch and Customer Information Center Hours

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In celebration of the holiday, our branches and Customer Information Center will close at 3 P.M. on Wednesday, November 22.  We will also be closed for the Thanksgiving Day holiday on November 23.  The bank will be open normal business hours on Friday, November 24.  Click here for additional information.

From all of us at Middlesex Savings Bank, we wish you a very Happy Thanksgiving.

Home  /  Personal  /  banking  /  personal online banking FAQs

​​Frequently asked questions involving Online Banking and Online Bill Pay

If you have any additional questions, please call our local customer information center at 1-877-463-6287.

 

 

FAQ

How do I sign-up for Online Banking?

Personal customers can enroll online, by visiting a Middlesex Savings Bank branch or by calling 1-877-463-6287.

Business customers should complete the Business Enrollment Form to enroll.

If you do not have an account with Middlesex Savings Bank, please call 1-877-INFO CTR (1-877-463-6287) or stop by a branch location.

How do I resolve common problems with viewing statements or clearing cookies?

Is there a fee to use Online Banking and Bill Payment services?

​No - Bill Payment services are FREE to Middlesex Savings Bank's Personal and Business Checking Account customers. With our Online Banking and Bill Payment products, you can view account balances, transfer funds, view checks, look at account histories, and pay virtually anyone in the United States - all from your own computer.

When can I begin using Online Banking?

​If you enroll online, you will be able to use Online Banking immediately.

Business customers are asked to complete and return the Business Online Banking Enrollment form.  Business Online accounts will be available once the form is received and approved. 

How do I sign on to Online Banking for the first time?

​You can access the login page from our web site. Click on the “Login” button. Enter your Log in ID and temporary password. You will be required to agree to the terms of our Online Banking service at the time of your first login. You will also need to complete the “Customer Information” screen the first time you log on.

Your password MUST be changed the first time you sign on. Your password must be at least 8 characters long. Your password must have at least 3 of the following: upper case letters, lower case letters, digits, and special characters. It must always be entered the way you specify. Please remember that your password is case sensitive.

Once you have chosen your icon and passphrase you will be presented with a choice of challenge questions. Answers to these challenge questions must be alphanumeric (no punctuation or special characters will be accepted.)

What happens if I forget my Login ID?

​Please contact Middlesex Savings Bank at 1-877-INFO CTR (1-877-463-6287) for assistance.

What happens if I forget my password?

​For your security, your access will be denied after three incorrect password attempts. Now you can automatically reset your password. If you have forgotten your password or have been locked out, use our new feature to send a new password to your email address on file. Enter your LOGIN ID and then click on the link that reads "Forgot your password?" Once you have correctly answered one of your challenge questions, you will be prompted to send yourself a new password via email. This secure service is easy to use and available 24 hours a day.

What are the browser requirements for Online Banking?

​In order to get the best experience with Online Banking, you'll need to be using one of the three most recent publicly available versions of Internet Explorer, Firefox, Google Chrome or Safari.

Additionally, Online Banking requires the use of 128-bit encryption to perform any banking or bill payment functions. Encryption is a security feature used to scramble (or encrypt) data during transmission to prevent unauthorized persons from attempting to view it. If your browser does not support 128-bit encryption, you must upgrade it by ordering a new one or downloading the upgrade from the Internet.

To download the latest version of Microsoft Internet Explorer, visit:
http://www.microsoft.com/downloads/en/default.aspx

To download the latest version of Firefox, visit:
http://www.mozilla.org/products/firefox/

To download the latest version of Safari, visit:
http://www.apple.com/downloads/

What is Online Bill Payment?

​Online Bill Payment is an easy, convenient, and FREE way for you to make payments over the Internet from your personal or business checking account. Payments can be made to almost any business or individual located within the United States. Save money on stamps, and save time previously spent writing checks and mailing them!  You can even indicate if this is a recurring payment, and the same amount will automatically be paid each time the payment is due.

How do I sign up for Bill Payment?

​You can sign up for the FREE Online Bill Payment service at the same time you sign up for Online Banking, or you can do it at a later time.  You must be signed up for Online Banking, be 18 years old, and have a checking account with Middlesex Savings Bank to use the bill payment service.

Simply select the "Pay Bills" icon and an enrollment form will automatically appear. Once you complete and submit the enrollment form, you will be notified by e-mail when you can access the Bill Payment service.

If you do not have a checking account with Middlesex Savings Bank, please call 1-877-INFO CTR (1-877-463-6287) or stop by a branch.