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Personal Banking Personal Services

WHEN YOU NEED A SERVICE, IT'S HERE.

Here's some information you may need from time to time.

Check Reorders

Middlesex Savings Bank uses Harland Clarke to provide checks for our customers.

 

Instructions on the ordering process can be found on Harland Clarke's secure website Off site link opens in new tab.  Please note that when ordering online, changes are limited to check style.

Let's get started Off site link opens in new tab.

 

If you have a new address or would like to make a change to the account signer, please call our local customer information center at 1-877-463-6287 or visit any branch.  We're happy to help.


Fees may vary based on the account type, style and quantity of checks ordered. Please give us a call at 1-877-463-6287 to determine if you qualify for a discount.

Telephone Banking

Access your accounts anytime by phone at 1-800-424-2424.

  • Check balances on all your checking, savings, CD, and loan accounts.

  • Review account history, including recent debits, deposits, checks, interest, and payments.

  • Transfer funds between accounts, make loan payments, or take line of credit advances.

  • Check the latest rates on deposit and loan products and more.

Routing Number

The Middlesex Savings Bank Routing Number is:  211371227.   Please use this number to initiate new electronic deposits or withdrawals.  This includes direct deposits and withdrawals such as gym memberships or bills you pay online directly from your checking account.

Request a New PIN

To request a new PIN for your Middlesex Debit Card, please call 1-800-992-3808 and follow the instructions. If you have forgotten your ATM card PIN, please visit a local branch to have the card replaced. 

Mobile Banking PIN can be obtained through Online Banking by selecting Other Services, Mobile Banking, and change PIN.

Lost or Stolen Card

To report a lost or stolen card, please call the customer information center at 1-877-463-6287 inside the US or Canada. Outside the US call 1-508-599-5999.

Domestic Wire Transfers

Please share account information via secure channels only.  Unencrypted emails can be hacked and can jeopardize the security of your account.  If you receive any wire instructions by email or other non-secure methods, please do not initiate it without verifying it via another channel, such as by telephone.  If you have any questions, please contact us at 508-599-5680.

Middlesex makes sending and receiving money simple and secure.   

SENDING funds via Wire Transfer can be done through any Middlesex branch. You may also call the customer information center at 1-877-463-6287; we will review the instructions and details with you, which includes a form that will be emailed to you and we require to be completed. 

When RECEIVING funds to your Middlesex account from another financial institution within the U.S., provide the following information to the sender.

 

Incoming Domestic Wires

Bank Name

Middlesex Savings Bank

Federal Reserve Bank Short Name

MIDDLESEX NATICK

Middlesex Savings Bank's ABA Routing Number

211371227

Middlesex Savings Bank's Address

6 Main Street

Natick, Massachusetts 01760

Beneficiary Account Number

Your Middlesex Savings Bank account number

Beneficiary Name

The name of your account as it appears on your bank statement

Beneficiary Address

Your address as it appears on your bank statement

Wire transfers are subject to fees. Please refer to the Middlesex Savings Bank Fee Schedule for details.

Please note that several financial institutions may be involved in the transfer of funds internationally and that each often assesses their own fees. Locking in the foreign exchange currency rate guarantees the amount being sent, but does not prevent other types of fees from being deducted from the amount of the wire prior to Middlesex Savings Bank’s receipt of the funds. Middlesex Savings Bank does not have specific information about what other financial institutions charge, and is not able to control the assessment of those fees.

 

International Wire Transfers

Please share account information via secure channels only.  Unencrypted emails can be hacked and can jeopardize the security of your account.  If you receive any wire instructions by email or other non-secure methods, please do not initiate it without verifying it via another channel, such as by telephone.  If you have any questions, please contact us at 508-599-5680.

SENDING funds via Wire Transfer can be done through any Middlesex branch. You may also call the customer information center at 1-877-463-6287; we will review the instructions and details with you, which includes a form that will be emailed to you and we require to be completed.

When RECEIVING funds to your Middlesex account from another financial institution, provide the following information to the sender.

 

Incoming Foreign Wires

​Beneficiary Bank Name

​Middlesex Savings Bank

​Beneficiary Bank's ABA Routing Number

211371227

SWIFT BIC

​MDSXUS3N

​​Middlesex Savings Bank's Address

​6 Main Street

Natick, Massachusetts 01760

​Beneficiary Account Number

​Your Middlesex Savings Bank account number

​Beneficiary Name

​The name of your account as it appears on your bank statement

​Beneficiary Address

​Your address as it appears on your bank statement

​NOTE

​The foreign sending bank should advise their U.S. correspondent bank to send the funds to Middlesex Savings Bank via U.S. Fedwire with the ABA routing number above.

Wire transfers are subject to fees. Please refer to the Middlesex Savings Bank Fee Schedule for details.

Please note that several financial institutions may be involved in the transfer of funds internationally, and that each often assesses their own fees. Locking in the foreign exchange currency rate guarantees the amount being sent, but does not prevent other types of fees from being deducted from the amount of the wire prior to Middlesex Savings Bank’s receipt of the funds. Middlesex Savings Bank does not have specific information about what other financial institutions charge, and is not able to control the assessment of those fees.

 

Report a Change of Address

Address changes can be made at any Middlesex branch or directly through Online Banking.  If you're not an online banking customer, please call our local customer information center at 1-877-463-6287 inside the US or Canada. Outside the US please call 1-508-599-5999. We're open Monday through Friday from 7a.m. to 9p.m. and Saturday from 8:30a.m. to 3p.m.

Transaction Disputes

 

Report unauthorized transactions.

If you notice charges to your account that you didn’t make, act fast – contact us right away at
1-877-463-6287.
 
Steps to resolve a dispute:

  1. Call 1-877-463-6287 and report charges.
  2. Dispute the transaction. You can dispute transactions through Online Banking, the Information Center, or by visiting a branch.
 

Correct a problem with an authorized purchase.

Did you make a purchase, but the charge is incorrect? Transaction errors happen and we can help. If one of the scenarios below sounds familiar, you should first contact the merchant to resolve the error. If not successful, you should dispute the transaction and we will try to resolve the error with the merchant on your behalf.
 
  • Did not receive merchandise you paid for.
  • Cancelled a service but you’re still being charged.
  • Purchase amount is incorrect on your statement.
  • Charged multiple times for a single purchase.
  • Did not receive a credit you were owed.
 
How to dispute transactions:
  1. Sign into Online Banking.
  2. Select the account with the charge.
  3. Click on the charge in question.
  4. "⠇options" will appear; click on it.
  5. Select “Dispute transactions” and follow the on screen prompts.

 
While our online dispute process is the easiest and fastest way for you to submit a claim, you may also dispute transactions by contacting the Information Center or visiting a branch.
 
 
Guide To Dispute Transactions Through Online Banking  
 
Frequently Asked Questions (FAQs)