Update to the Anti-Fraud Solution Provided by Middlesex
In an effort to provide the latest in security and safety during our customers’ online banking experience, Middlesex is transitioning from IBM Trusteer Rapport as an anti-fraud solution to Easy Solutions®. As of April 24, 2019, Middlesex will no longer support IBM Trusteer Rapport.
If you currently utilize IBM Trusteer on any of your devices, please be advised on the following:
- Online customers will still notice the green Trusteer icon in their browser until April 24th. Users who have other financial institutions that use IBM Trusteer Rapport will continue to see the green icon when visiting those sites, however when we are no longer using IBM Trusteer Rapport, it will turn grey when they are visiting MiddlesexBank.com.
- IBM Trusteer Rapport will still be available to you as it is today, however, if you require any support, you will have to contact IBM Trusteer directly.
- IBM Trusteer Rapport offers live chat and 24/7 telephone and email support, all available at trusteer.com/support.
- Instructions to uninstall Trusteer Rapport can be found on the Trusteer Support website:
What is Easy Solutions?
Easy Solutions is a free security software that has proven to be one of the industry’s most innovative providers of integrated fraud prevention solutions. Easy Solutions provides Middlesex customers with an anti-fraud solution that protects them from some of the most sophisticated online criminal attacks.
There aren’t any login or password requirements to use this software. Detect Safe Browsing (DSB) from Easy Solutions is a very small and fast download that you install on devices you use to access your Middlesex Savings Bank accounts. This software runs quietly in the background and provides security to avoid becoming a victim to online fraud.
Easy Solutions will be available as of April 24, 2019.
IBM Trusteer Rapport
IBM Trusteer Rapport is a FREE security software that protects your online banking communication and is recommended as an additional layer of security to any anti-virus software you currently use.
Download IBM Trusteer Rapport - Personal Off site link opens in new tab.
For additional information and details on IBM Trusteer Rapport software and system requirements, please visit trusteer.com/support/supported-platforms Off site link opens in new tab..