Business Banking Paycheck Protection Program Update

Date: 10/20/2020

Paycheck Protection Loan Forgiveness Information

If you wish to apply for forgiveness of your Small Business Administration (SBA) Paycheck Protection Program (PPP) Loan, Middlesex Savings Bank is ready to help.

As of Tuesday, October 6, 2020, we are accepting PPP Loan Forgiveness applications via a new portal, included below.

If you are a PPP loan borrower whose total loan amount is $50,000 or less, you will soon be able to use a simplified application to apply for loan forgiveness via the portal.

  • The new application is the SBA Form 3508S. It requires fewer calculations and less documentation for eligible borrowers.
  • Form 3508S will soon be available directly within the forgiveness application portal on this page.

Your options for applying for loan forgiveness are to apply now via the current application process or wait to apply with the streamlined Application Form 3508S when it becomes available via the portal.

Should you wish to become familiar with this new application option reserved for borrowers with a PPP loan amount of $50,000 or less, please review the PPP Loan Forgiveness Application Form 3508S Instructions for Borrowers and the PPP Loan Forgiveness Application Form 3508S.

Paycheck Protection Loan Forgiveness Application Portal

To access the portal:   

  • You (the borrower) received an email on Tuesday, October 6 from this address:
  • Follow the instructions in the email to access the portal.
  • Add the address to your contacts list. 
  • Check your SPAM folder and/or filter to ensure receipt of all future emails from this address.

Logging into the portal: 
  • Log into the Borrower Portal from the Middlesex Savings Bank website using your Business Name and Employer Identification Number (EIN), Tax ID Number (TIN) or Social Security Number (SSN).   
  • Your Business Name must exactly match how it appears in the “Apply Now for PPP Loan Forgiveness” email. It may be helpful to copy and paste your Business Name directly from that email.
  • When entering your EIN, TIN or SSN do not use dashes or spaces.

>>  These step-by-step instructions on applying for forgiveness may help you with the process.
>>  Once you have successfully received the email with further instructions from, you may access the portal here:

Frequently Asked Questions

1. Who can apply for Loan Forgiveness?
Loan forgiveness is available to all applicants who can demonstrate that the PPP funds were spent in accordance with the program. Please visit the SBA's website and the Treasury’s website for additional information.

2. Is the portal for Loan Forgiveness the same portal I used to apply for my PPP Loan?
No, the new portal is not the same one you used to apply for the PPP Loan.

3. Will paper application submissions be accepted? 
No, paper application submissions will not be accepted.

4. What are the benefits of using the new portal?
The new portal is pre-populated with basic borrower and loan information, such as your SBA Account Number and Loan Account Number. Additionally, it includes a “Knowledge Center” to guide you through questions you may have regarding the process.

5. Does it matter who submits the Loan Forgiveness application?
Yes, the individual from your business who submits the Loan Forgiveness application must be the same person who submitted the original PPP Loan application. Additionally, the “Borrower Name” must be entered exactly as received in the communications regarding PPP Loan Forgiveness from the system-generated address:

6. Do I need to submit an SBA PPP Loan Forgiveness Application along with my required documentation via the portal?
No, you do not need to complete and submit an SBA PPP Loan Forgiveness Application when you apply for forgiveness via the portal. You may reference the below applications from the SBA to help gather the appropriate supporting documents, which are required when you apply for forgiveness of your PPP Loan. Please note that these applications are subject to change with any revisions passed by Congress.

7. Who do I contact if I need technical assistance with the portal?
For technical assistance, please call us at 508-599-5555.

8. Who do I contact if I have other, non-technical questions regarding the process?
If you cannot find the information you need in the portal’s “Knowledge Center,” please contact us at:

9. How long do I have to apply for Loan Forgiveness through your portal?
The SBA allows borrowers 24 weeks (168 calendar days) from the date of the loan disbursement to spend funds on payroll and eligible expenses. As long as the loan forgiveness application is submitted within 10 months of the end of the Covered Period, the borrower is not, as of August 4, 2020, required to make any payments until the forgiveness amount is remitted to the lender by SBA. If the loan is fully forgiven, the borrower is not responsible for any payments. If only a portion of the loan is forgiven, or if the forgiveness application is denied, any remaining balance due on the loan must be repaid by the borrower on or before the maturity date of the loan.

10. What should I be aware of when completing and submitting an application via the portal?
  • Timeout occurs after 15 minutes.
  • If you receive an “Authentication Failed” error when trying to log in, please ensure that the business name is typed into the log in screen exactly as is it appears from the system-generated address:, including punctuation and spaces. The TIN must be keyed exactly as well, including dashes or no dashes.
  • Currently all fields marked with an asterisk are required to be populated upon clicking the “Save,” “Next,” and “Continue to Upload Documents” buttons. 
  • To avoid your application being received as blank, you must click the “Save Information” button before clicking the “Next” button within the application. You should receive a pop-up stating “Application Saved Successfully.” If you don’t see it, the data didn’t save. On the Review & Submit screen (where the signature pop-up appears), you should see a PDF of the application and can validate your information was saved.
  • Only the borrower is allowed to change the application data or upload documents. Once a forgiveness application has been submitted, if you have more documents to add or need to modify the application, we will need to send the application back to you via the portal. Please call us at 508-599-5555.

11. What should I do if I believe I have received a fraudulent email related to my PPP loan?
Remain vigilant of ongoing scams and potential fraud schemes related to the SBA’s Paycheck Protection Program. Email phishing attempts have been reported of fraudsters posing as legal representatives of the SBA, threatening consequences if PPP loan funds are not returned immediately. These are not legitimate claims and if you receive an email fitting this description, please delete it immediately. Do not open the email, click on any embedded hyperlinks, or respond. For more information on PPP scams, please visit the SBA’s website.

Please remember that the rules of this program and the ultimate decision as to whether your loan will be forgiven are determined by the SBA.