About Us COVID-19 Updates

Date: 5/21/2020
Committed to Supporting our Customers and Communities

During this challenging and uncertain time, our goal at Middlesex is to provide the high level of service and support that we have delivered for the past 185 years. We know this current situation is not only impacting your everyday lives, it’s also putting an economic strain on many of our business and consumer customers; some of this strain is immediate and some will likely continue into the future.

To support our business customers we have been proactively reaching out to understand each specific situation. We have also spoken with many residential mortgage customers who are experiencing an immediate and material economic impact.  Whether you are an individual or a business, Middlesex is committed to being right there with our customers during this challenging time.

On top of our own financial strength, all deposits continue to be fully insured by both the FDIC (covers up to first $250,000 per depositor) and the Depositors Insurance Fund (DIF), which covers anything in excess of the FDIC insurance.

By choosing us as your bank, for your business and your household, you have helped us get to where we are today.  Many of you have been with us for decades and in some cases, your entire lives.  As a non-public, mutually owned bank, we have always tried to take the long-term view.  We did that during the financial crisis of 2008 and we will do that now.  Our intention is to help our customers the best we can through this challenging period.

Middlesex Savings Bank has been monitoring the official information and taking actions to respond to the rapidly evolving public health situation. As always, the health, safety and well-being of our customers, employees and community are our top priority. There is new information each day and we are all reliant upon the experts to update the public in real time.

The purpose of this update is to provide you with information and resources you may find helpful as we all navigate through this difficult and uncertain time. Please be assured that Middlesex is focusing all of its efforts on supporting you, our employees and our community through this situation, whether it be short-term or more prolonged. 

Fraudulent Unemployment Deposits due to COVID-19

Be wary of quick-money job offers found online, received by text or email.

A group of international fraudsters has mounted a sophisticated attack on U.S. unemployment systems. Washington State had emerged as the primary target so far, but there has also been evidence of attacks in Florida, Massachusetts, North Carolina, Oklahoma, Rhode Island and Wyoming.

The fraudsters have used detailed information about U.S. citizens, such as social security numbers that may have been obtained from previous data breaches to file claims on behalf of people who have not been laid off. With many states rushing to pay claims, payments have gone straight to direct-deposit accounts.

If you have received a confirmation of unemployment benefits by mail or email that you did not apply for, or see automatic unemployment deposits into your account, please contact your employer and notify the state at the Mass.gov website

Branch Availability Update

While we continue to put the health of everyone – our customers and colleagues – first, we are implementing temporary changes that impact branch access and face-to-face availability with our staff.  Effective March 18th, we will serve customers at our branches via drive-thru service only. Locations without drive-thru service will close until further notice. Should you need access to your safe deposit box, please contact the branch at which your box is located. All ATMs and Night Drops will also continue to be available.

Coronavirus Aid, Relief and Economic Security Act (CARES Act) 

This stimulus package offers assistance for American workers and families and small businesses impacted by COVID-19. On March 30th, the U.S. Department of the Treasury announced that the distribution of economic impact payments will begin in the next three weeks. For more information on the CARES Act, please visit the U.S. Department of the Treasury's website

Economic Impact Payments

A provision of the CARES Act calls for Economic Impact Payments (EIP) – also called stimulus payments - to be paid to eligible Americans. Learn more here.

Paycheck Protection Program

For small businesses, the Paycheck Protection Program provides federally guaranteed loans. Learn more here

Our Commitment to Aid Non-Profits

Through the Middlesex Savings Charitable Foundation, we have made a $1 million commitment to funding COVID-19 related relief for non-profits in our local community. At this time, there is no application process associated with our response effort; however, this may change.  We will be distributing funds by determining areas of need in the coming weeks and months so please return to this page for updated information as it becomes available.
An initial commitment of $100,000 was given to the Foundation for MetroWest’s Emergency Relief Fund, which includes an application process. For more information and to apply, please visit the Foundation for MetroWest’s website: https://foundationmw.org/receive/mwef/

Assisting Affected Mortgage Customers

If you’re having trouble making your mortgage payment due to a COVID-19 related hardship, please contact our Mortgage Center by phone at 877-672-7654. We are experiencing high call volume and ask that you leave a message with your name, phone number and details about your situation. We will do our best to contact you as soon as possible, but because of the large number of  inquiries, it may take us between 1 and 3 days to do so.

Convenient Ways to Conduct Your Banking from Home or Office

Middlesex offers alternative banking solutions for those that wish to avoid public places or cannot visit us in person during this time.
There are many alternatives to in-person banking:

  • Our Online and Mobile Banking services are available 24/7, allowing you to perform many banking transactions, including depositing checks, moving money between accounts, checking your balance, reviewing account activity, paying bills and more.
  • Our Information Center is available to assist with your banking needs or questions you may have via phone at 1-877-463-6287 or via email at info@middlesexbank.com. As a reminder, please do not include sensitive account or personal information in an email.

Reliable Sources for Information 

It is important to pay heed to official and well-supported sources. Here are some resources for your reference:

Precautionary Steps We Are Taking
Middlesex has measures in place to support continued operations during unusual events such as this and we are taking measures to enhance these as circumstances warrant.  We are consistently monitoring staffing levels throughout all areas of the Bank to ensure we maintain our service levels and to prevent any disruptions in service due to health reasons.  
We have taken the following precautionary measures that are consistent with those recommended by the CDC:
  • We began our drive-thru only service in March. It was a necessary step to help minimize the spread of the virus and protect the health of our employees, customers, and their family members. In talking with our colleagues, we think the new system is working well and customers are receiving the service they need.  
  • As many of you are likely doing, we are also having many of our other colleagues work remotely, if possible.  While our goal is to have the Bank function normally, certain positions may be less responsive than normal within this new business environment.  We are always committed to helping, but if we take slightly longer to reply to an inquiry, we ask that you bear with us.
  • In order to help prevent the spread of any illness to customers or the public, Middlesex employees who are feeling ill or exhibiting symptoms of illness (including respiratory illness or fever), or have a family member who is ill, are directed to stay home. We will also be following the guidance of the Massachusetts Department of Health regarding the removal of any employees from the workplace and having them self-quarantine should they become exposed to the virus.
  • In accordance with CDC guidance, we are asking that anyone who is experiencing a fever or respiratory illness or those that have recently returned from CDC Level 3 or Level 2 countries postpone their visit to any Middlesex branch or facility for the appropriate amount of time. Adherence to this guidance will help minimize the potential spread of the virus while protecting our colleagues and other Middlesex customers.  
  • Hand sanitizer is available for use at all Middlesex branches and other locations. Additionally, our colleagues are wiping down surfaces regularly to mitigate the spread of germs.

Beware of Scams
Unfortunately, fraudsters are opportunists and often take advantage of events such as these. Be vigilant if you receive something that seems out of the ordinary. Below are links to articles published by the Federal Trade Commission’s site with specific coronavirus-related scammer information:
We will continue to monitor developments around COVID-19 and provide updates as necessary. As always, we are committed to serving as your trusted financial partner and we thank you for the trust you have placed in us.

Questions? Call our local customer information center at 1-877-463-6287. We're happy to help.