MSB SafeCard

Convenient and Secure.

Manage and protect your debit card.


MSB SafeCard is a new debit card management app that lets you manage your debit card through the MSB Mobile app by identifying where and how your card can be used. Misplaced your card? Instantly turn it off. Don’t want others making online purchases? Disable that function. With the MSB Mobile app, you have control over your debit card.

Benefits of MSB SafeCard.

Fraud protection

  • Real-time alerts keep you informed when your Middlesex Savings Bank Debit Mastercard®(s) are used
  • Transaction controls allow your cards to work only in specific locations or geographic areas
  • When your cards are "off," no card transactions will be approved

Control spending

  • Set spending limits for general use or specify thresholds by merchant types, such as gas, groceries or retail stores
  • Establish controls by location and change parameters on where transactions can be made through your mobile device

Business use

  • Use transaction controls for merchant codes, locations, transaction types and thresholds to ensure employee spending adheres to company policies
  • Review balances and transactions
  • Monitor your finances anytime, anywhere by using the MSB SafeCard app to check your account balances or review recent card transactions
Important dates and actions to remember:
  • MSB SafeCard is available for download in the app store: June 9, 2021.
  • Delete CardValet® app: June 9 – July 1, 2021.
  • CardValet is no longer available: July 1, 2021.


FAQs

MSB SafeCard is a debit card management service available within the MSB Mobile app. It allows you to manage and protect your debit card.

The MSB SafeCard app is a companion app to the MSB Mobile app. This means that both apps must be downloaded on your device and you will access MSB SafeCard via the MSB Mobile app.
  1. To access MSB SafeCard for the first time, log into the MSB Mobile app. In the left menu navigation, click on “MSB SafeCard”. You will see a pop-up window that says: “Warning. You will be redirected to the AppStore® (or Google Play®). Do you want to continue?” Click “Yes” to go to your device’s app store.
  2. Download the free MSB SafeCard app on your mobile device in the Google Play or the Apple App Store.
  3. Open the MSB SafeCard app. You will be prompted to return to the MSB Mobile app.
  4. Once you are back in the MSB Mobile app, click on “MSB SafeCard” in the left menu navigation. This action syncs the two apps. You will be asked to accept the Terms & Conditions and MSB SafeCard Privacy Policy. Then click "Add Card" and enter your debit card number to begin registration.
  5. You have successfully set up MSB SafeCard.
MSB SafeCard supports Middlesex Savings Bank personal and business debit cards.

Middlesex ATM cards are not supported.
 
No, there is no fee to use this service.
Once you have made your selection, it goes into effect immediately.
Yes. You must add alerts on the new MSB SafeCard app. If an alert already exists in CardValet, you may receive two alerts during the app period transition until July 1, 2021.
You will no longer be able to access the CardValet app beginning July 1. To manage your debit card going forward you will need to download MSB SafeCard. The new app allows you to access your debit card information through the MSB Mobile app.
Yes, multiple individuals can register the same card.
Yes, you can register multiple cards from Middlesex Savings Bank.
Only if the card number changes, then the new card needs to be added in SafeCard.
You can return to Mobile Banking, by clicking MSB Mobile Banking in the upper left hand corner.

Need help?

Visit your nearest branch or call the Information Center at 1-877-463-6287.

Disclosures

Carrier rates may apply. Apple, Apple Pay, App Store, and the Apple Logo are trademarks of Apple Inc. Google Play and the Google Play Logo are trademarks of Google LLC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. CardValet is a registered trademark of Fiserv, Inc.