GETTING ONLINE
You need the ability to connect to the Internet through an Internet Service Provider (ISP) to
access Middlesex Savings Bank Online Banking at http://www.middlesexbank.com. Online Banking requires the use of Microsoft Internet Explorer 6.0 or higher. Apple Macintosh users are recommended to use Safari 3.0 or higher, or Firefox 3.0 or higher.
Additionally, Online Banking requires the use of 128-bit encryption to perform any banking or bill
payment functions. Encryption is a security feature used to scramble (or encrypt) data during transmission to prevent unauthorized persons from attempting to view it. If your browser does not support 128-bit encryption, you must upgrade it by ordering a new one or downloading the upgrade from the Internet.
Online Business Banking is easy! No proprietary software is necessary.
To download the latest version of Microsoft Internet Explorer, visit:
http://www.microsoft.com/downloads/en/default.aspx
To download the latest version of Firefox, visit:
http://www.mozilla.org/products/firefox/
To download the latest version of Safari, visit:
http://www.apple.com/downloads/
Just follow these simple steps to get online:
1. Go to our website at www.middlesexbank.com
2. Select the link to Business Online Banking.
3. Sign-on with your Login ID and password.
Note: The system will automatically log any user off after 10 minutes of inactivity. Cash Management functions can only be accessed from the first computer used to log in. To change the computer and reset the cookie that has Cash Management access, contact Middlesex Savings Bank.
SUPERVISOR FUNCTIONS
An Online Banking User with Supervisory rights serves as the Online Banking administrator for the
company. A Supervisor has access to all accounts and functions assigned to the company by the Bank, as well as rights to create subsidiary companies with alternate TIN numbers, create categories of payee lists and establish other employee’s account privileges.
When you first log on to Middlesex Savings Bank Online Banking, you should establish the privileges of other employees at your company who will be using the system (if any).
To assign access to employees:
1) Select “Cash Manager”, “Administration”
2) Select the “User Info” button and select the appropriate user.
3) Assign accounts, privileges and dollar limits to the user and click on “Submit” at the bottom of the screen.The user will now be able to access those functions.
A Supervisor is responsible for establishing categories in the system for ACH and Wire transactions. For example, your company may want to create two categories for payroll: weekly and monthly. Once such categories are established, employee access can be limited to specific categories.
To set up categories:
1) Select “Administration”
2) Select the “Category Info” button and at the bottom of the screen, select “Add a Category.”
3) Assign a name to the category, the category type and the users who will have access to the category. Click on “Submit.”
Note: Users must have access assigned to the overall function (i.e. Payroll) before they may access a custom category (i.e.Weekly Payroll).
When the Bank sets up your company for Online Banking, a company profile is created. This profile may only be modified by a Supervisor. If needed, subsidiary companies may also be added.
To set up subsidiary companies:
1) Select “Supervisor Functions.”
2) Select the “Company Info” button and at the
bottom of the screen, select “Add a Subsidiary.”
3) Enter the company information and click on “Submit.”
Note: You cannot make Electronic Tax Payments unless you have enrolled with the IRS. To enroll, call the IRS at 1-800-945-8400.
CHECKING YOUR BALANCE
When you log on to Middlesex Savings Bank Online Banking, your account balances will automatically appear. You can always return to the Balance screen by clicking on the “Balance” button. For a detailed view of a particular account, click on the balance amount for that account. Balances shown for your accounts are accurate and up-to-the-minute for all transactions.
VIEWING YOUR HISTORY
To view your account history:
1) Select “History” at the top of your screen.
2) Select the desired account and enter the Starting Date and Ending Date you wish to view.
3) Click on “Submit” at the bottom of the screen.
To export your history data into a financial accounting package, click on “Export History” and follow the on-screen prompts for further instructions.
To view images of checks that have cleared your account, click on “View Checks” and follow the
on-screen prompts.
To search for specific items, click on “Search” and enter the information you want to find. You can
search by Check Number or Range, Dollar Amount or Range, or Specific Date or Date Range.
To reconcile data from your financial accounting package, click on “Reconcile.” Choose the account and dates then click on “Submit” for further instructions.
TRANSFERRING FUNDS
To transfer funds between Middlesex Savings Bank accounts:
1) Select “Transfer” from the top of your screen.
2) Select the account from which you wish to transfer money.
3) Select the account to which you wish to transfer money.
4) Enter the desired amount and click on “Submit.”
You can also set up accounts for future online transfers. To review posted transfers and future-dated transfers, click on “View Postings.” You may also cancel future-dated transfers from this screen.
CASH MANAGER
The next few pages highlight services featured within the Cash Manager module. To access each, first click on “Cash Manager.”
Cash Management Services available are:
- ACH Payments
- Payroll (ACH Credits)
- ACH Receipts
- Sending Files
- Authorizing Transactions
- Tax Payments
- Bill Payment
- Collections (ACH Debits)
- Wire Transfers
- Order Currency
PAYING BILLS
To pay your bills online, click on “Pay Bills” at the top of your screen.
PAYROLL/DIRECT DEPOSIT
Although it is coined as Payroll, this option may be used for any ACH credit transaction being paid to an individual. Common uses for this option include travel and expense reimbursement, dividend payments and refunds. To initiate these payments, you must first enter all of the payees into the system. You can change your entries at any time.
To set up or modify payees:
1) Click on “Payroll,” followed by “Set Up Payroll.”
2) Select “Modify, Remove, or Add Entry.”
3) Enter the requested information when prompted and save the information by selecting “Add This
Account.”
Note: Middlesex Savings Bank recommends sending a prenote or “test” transaction for each new payee before sending live dollars. Prenotes should be sent six business days before the first live dollar transaction.
To execute payroll:
1) When you are on the main Payroll screen, be sure that the appropriate payees appear on your list. Select the appropriate payees to be paid in the current transaction. (Click the left-hand boxes to select.)
2) Select the date to credit the payees.The date must be a minimum of one business day from the date of initiation. It is recommended that you submit the transactions two business days in advance to allow for proper processing.
3) Enter desired pay amounts.To import an amount from your financial software, click “Import Amount” and follow the on-screen instructions.
4) Select the account from which the payees will be paid.You must have funds in the account by the designated effective date.
5) Click on “Submit” to complete the payroll transactions.
Note: The cut-off time for Payroll is 3:00 p.m. EST.
ACH PAYMENTS
The ACH Payments module is another option for sending ACH credits. This module should be used
whenever sending payments to another business entity. It may also be used to generate one-time, non-recurring transactions.
To set up payees that you will use on a recurring basis, select “Set Up ACH.” Follow the same procedures as Payroll Set Up.
To originate a one-time ACH transfer OUT:
1) Click on “ACH Payments” on the main menu.
2) Select “Single Payment” and enter all requested information (Bank Routing and Account Numbers, etc.).
3) Select the date to credit the payees. The date must be a minimum of one business day from the date of initiation. It is recommended that you submit the transaction two business days in advance to allow for proper processing.
4) Select which account you would like to debit.
5) Click on “Submit” to complete the transaction.
Note: If you are paying a business entity, choose “Via CCD.” If you are paying a person, choose “Via PPD.” If you are paying a combination of businesses and persons, submit the groups separately. The cut-off time for ACH payments is 3:00 p.m. EST.
COLLECTIONS
The Collections module is used to generate ACH debits from individuals who have authorized your
company to withdraw payments directly from their account. Common uses of Collections include monthly dues, membership fees, utility and insurance payments. To generate a debit, you must first enter all of the payer information into the system. You can modify these entries at any time.
To set up or modify payers:
1) Click on “Collections,” followed by “Set Up Collections.”
2) Select “Modify, Remove, or Add Entry.”
3) Enter the requested information when prompted and save the information by selecting “Add This
Account.”
Note: Middlesex Savings Bank recommends sending a prenote or “test” transaction for each new payer before requesting live dollars. Prenotes should be sent six business days before the first live transaction.
To generate a batch of ACH debits:
1) Click on “Collections.”
2) Select the list of individuals from whom you would like to collect funds.
3) Enter the desired transfer date.
4) Enter desired dollar amounts. To import amounts from your financial software, click “Import Amount” and follow the on-screen instructions.
5) Select the account into which the funds will be deposited.
6) Click on “Submit” to complete the transaction.
Note: The cut-off time for Collections is 3:00 p.m. EST.
ACH RECEIPTS
The ACH Receipts module is another option for generating ACH debits from another account to deposit into your account. This module should be used whenever debiting the account of a business entity. It may also be used for one-time, non-recurring transactions. To set up payer information that you will use on a recurring basis, select “Set Up ACH.” Follow the same procedure as Collections Set Up.
To originate a one-time ACH transfer IN:
1) Click on “ACH Receipts.”
2) Select “Single Payment” and enter all requested information (Bank Routing and Account Numbers, etc.).
3) Select the account into which you would like the funds deposited.
4) Click “Submit” to complete the transaction.
Note: If you are debiting a business entity, choose “Via CCD.” If you are debiting a person, choose “Via PPD.” If you are receiving funds from a combination of businesses and persons, submit the groups separately. The cut-off time for ACH Receipts is 3:00 p.m. EST.
AUTHORIZING PAYMENTS
A business has the ability to restrict any employee’s access rights for transactions. For example, a particular employee may have the right to set up a wire, yet not be authorized to send the wire.
To authorize a transaction to be sent to the bank:
1) Click on “Authorize Transactions.”
2) Choose to authorize specific transactions only, or “Authorize All.”
3) Click “Submit.”
SENDING A FILE
Use this option whenever you create an ACH file employing software other than Middlesex Savings
Bank’s Online Banking program.
To send a file:
1) Click on “Send a File.”
2) To send an ACH file to Middlesex Savings Bank via secure SSL technology, simply type in the file name and press “Submit.”
3) Use the Comments box to send file totals and any additional comments to Bank personnel.
4) After submitting a file, make note of the Confirmation ID that is provided on the screen. Use
this Confirmation ID for any research with the bank.
Note: To send files, you must be using Internet Explorer 4.0 or above. Middlesex Savings Bank recommends sending a prenote or “test” file before sending a live file to insure the file is formatted properly. A prenote file should be sent six business days before the first live dollar transaction. The cut-off time for sending a file is 3:00 p.m. EST.
WIRE TRANSFERS
The Wire Transfer module is used when the transaction requires a same day transfer. To request a funds transfer, first click on “Wire Transfer Requests. ”To set up wire instructions that you will use on a recurring basis, select “Set Up Wire” and follow the on-screen instructions.
To generate a Wire Transfer request:
1) Select the account to which you want to transfer money or fill in the necessary information.
2) Enter the desired amount to transfer.
3) Select the account from which you want to transfer money.
4) Be sure to add the recipient’s email address (if known) in order to generate an electronic confirmation.
5) Click “Submit.”
The system will automatically notify Middlesex Savings Bank personnel to process your Wire Transfer request.The cut-off time for sending a Wire Transfer Request is 3:00 p.m. EST.
EFT TAX PAYMENTS
The EFT Tax Payment module allows you to pay taxes as part of the Electronic Federal Tax Payment System (EFTPS) ACH credit method. The Middlesex Savings Bank Online Banking system provides many commonly used tax forms.
To make an EFT tax payment:
1) First click on “EFT Tax Payments.”
2) Enter the date for the Tax Period (end date).
3) Select the appropriate IRS form from the dropdown menu.
4) Enter the amount(s) and select the account from which you want to make the payment.
5) Click on “Submit” to complete the transaction.
Note: Prenotes or “test” transactions are required for EFT Tax Payments. Prenotes should be sent six business days before the first live dollar transaction. The cut-off time for EFT Tax Payments is 3:00 p.m. EST.
Note:You cannot make Electronic Tax Payments unless you have enrolled with the IRS. To enroll, call the IRS at 1-800-945-8400.
ORDER CURRENCY
You can save time at the branch by sending a coin and currency order to the branch in advance.
To order currency:
1) Click on “Order Currency.”
2) Enter the date and time you want to pickup the order.
3) Select the branch location.
4) Enter the dollar amounts.
5) Click “Submit” to send the order.
6) After submitting a file, make note of the Confirmation ID that is provided on the screen. Use this
Confirmation ID for any research with the bank.
Note: The cut-off time for sending a currency order is 3:00 p.m. EST for next day pick-up.
OTHER SERVICES
You can also use Middlesex Savings Bank Online Banking to do the following:
1) Q-Cards
2) Re-order Checks
3) Change of Address
4) Request a Stop Payment
Just click on “Other Services” at the top of your screen and select the button for the desired service. Middlesex Savings Bank will receive an automatic notification for the above requests. Requests made after 3:00 p.m. EST will be processed on the following business day.
SECURITY STATEMENT
Middlesex Savings Bank’s Online Banking system brings together a combination of proven security
technologies designed to protect data for the Bank and for you, our customer. It features password controlled entry, a VeriSign issued Digital ID to authenticate the Bank’s server, Secure Socket Layer (SSL) protocol for data encryption, a router and firewall to filter and regulate system traffic.
Password Controlled Access To access the Bank’s Online Banking application, a customer must enter a unique Login ID and a password. Your Login ID and password should be kept confidential.
- Never give your password to anyone.
- The Bank’s staff will never ask for your password.
- Do not store your password on your computer.
- Log off of the Online Banking System when you are done using it.
The system uses a “3 strikes and you’re out” lockout mechanism to deter users from repeated login attempts. After three unsuccessful attempts to login, the system will lock that user out. The customer may call the Bank to have the password reset before re-entry to the system. Customers also have the ability to reset their own password. The customer must first answer a challenge question. Then they are prompted to have a new complex password sent to the email address on file with the Bank. For additional security control, an inactivity timer has been utilized that will require the user to log into the system again. The system also employs a 60 day inactivity lock. If a profile has been inactive for 60 days, the system will lock that user out, requiring a telephone call to the Bank before re-entry to the system. If you feel your password has been compromised, call us at 1-877-INFO CTR (1-877-463-6287).
Secure Data Transfer
Upon successful login, a Digital ID from VeriSign will authenticate the Bank’s server identity and establish a secure session with that customer. Once the Online Banking session is established, your computer and the Bank are in a secure environment. Middlesex Savings Bank requires the use of a 128-bit Secure Socket Layer (SSL) Encryption. Encryption is the process of translating meaningful information into undecipherable code then back into meaningful information. Each
time you log on to the Internet Banking System, your computer, using an appropriate browser, is assigned a key by the Bank. All messages from your computer to the Bank are encrypted based on this 128-bit key.This encrypted information can only be decoded using the Bank’s equivalent key. The Bank key is never transmitted on any open network since it resides only on the
Bank’s system. Each time you log in, a different key is assigned so that anyone attempting to break through the encryption would have to start from scratch each time you log in.
Router and Firewall
The Bank’s systems are protected by "firewalls" set up between the Bank and the Internet. Messages which arrive at the Bank must pass through the firewall before they are permitted to reach the Bank’s systems. The firewall will reject any unauthorized messages. Middlesex Savings Bank systems utilize industry standard security methods. We diligently monitor our systems to detect attempted intrusions or unauthorized access requests.
Using the above technologies, your Online Banking transactions are secure.
For more information on our Online Banking services, call us at 1-877-INFO CTR
(1-877-463-6287), visit our website at www.middlesexbank.com or send an email
to ebranch@middlesexbank.com.
